RETURN POLICY
At KetGet, all sales are final. We do not accept returns or cancellations once an order has been confirmed. If there is an issue with your order—such as receiving the wrong product or color—we will review the situation and may offer a replacement or refund at our discretion. Please note: Pre-payments are non-refundable once production has begun. We encourage all buyers to review order details carefully before confirming, and we’re always here to clarify any questions before manufacturing starts.
WARRANTY POLICY
Our warranty applies to defective products only. If you discover a defect, please contact us promptly so we can help resolve the issue. Each factory we work with has its own warranty procedures—solutions may include a replacement part or a full replacement order, depending on the specific case. We’re committed to working with you to find a fair and efficient resolution.
EXCHANGE POLICY
We do not offer exchanges. All orders are final once confirmed. Please ensure all order details are correct before placing your order.
DELIVERY POLICY
We deliver all orders to the buyer’s preferred logistics company within the agreed-upon lead time, once full payment has been received. Please note: Delivery costs may vary depending on the location and accessibility of the logistics company. Any additional delivery fees will be communicated in advance.